Terms and Conditions
General Terms and Conditions NederDropz
Article 1 – Definitions
Reflection period: The period during which the consumer can exercise his right of withdrawal.
Consumer: The natural person who is not acting for purposes related to his trade, business, craft or profession.
Day: Calendar day.
Digital content: Data produced and delivered in digital form.
Durable data carrier: Any tool that enables the consumer or entrepreneur to store information in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: The consumer's option to cancel the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance agreement: An agreement that makes exclusive use of one or more techniques for distance communication, such as a website or telephone.
Article 2 – Identity of the entrepreneur
NederDropz
Email: nederdropz@outlook.com
Chamber of Commerce number: 93632525
VAT identification number: 005032719B43
Article 3 – Applicability
These general terms and conditions apply to all offers, agreements and deliveries from NederDropz.
Article 4 – The offer
The offer contains a complete and accurate description of the products, digital content and/or services offered.
The offer clearly states the rights and obligations associated with acceptance of the offer, such as the price, delivery costs and the manner in which the agreement is concluded.
Article 5 – The agreement
The agreement is concluded at the time of acceptance by the consumer and compliance with the stated conditions.
NederDropz immediately confirms receipt of acceptance of the offer.
If the agreement is concluded electronically, NederDropz will take appropriate technical and organizational measures to secure the electronic transfer of data.
Article 6 – Right of withdrawal
The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons.
The reflection period starts on the day after the consumer has received the product.
During the cooling-off period, the consumer will handle the product and packaging with care.
Article 7 – Obligations of the consumer during the cooling-off period
The consumer will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product.
The consumer is only liable for depreciation of the product if this is the result of handling that goes beyond what is permitted.
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
The consumer reports the use of the right of withdrawal within the cooling-off period via the model withdrawal form or in another unambiguous manner to NederDropz.
The consumer returns the product within 14 days of the notification.
The direct costs of returning the product will be borne by the consumer.
Article 9 – Obligations of NederDropz upon withdrawal
NederDropz will send a confirmation of receipt after receiving the cancellation notification.
NederDropz will reimburse all payments made by the consumer, including any delivery costs, without delay but within 14 days after the day of withdrawal.
NederDropz uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method.
Article 10 – Exclusion of right of withdrawal
Exclusion of the right of withdrawal is only possible for products:
That spoil quickly or have a limited shelf life.
Which are not suitable for return for reasons of health protection or hygiene and for which the seal has been broken after delivery.
Which, by their nature, are irreversibly mixed with other products after delivery.
Article 11 – The price
The stated prices of the products and/or services offered include VAT.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
Article 12 – Compliance with agreement and additional warranty
NederDropz guarantees that the products and/or services comply with the agreement and the specifications stated in the offer.
Additional warranty never limits the legal rights and claims that the consumer can assert against NederDropz under the agreement.
Article 13 – Delivery and execution
NederDropz will exercise the utmost care when receiving and executing orders for products.
The place of delivery is the address that the consumer has provided to NederDropz.
NederDropz will execute accepted orders within 30 days at the latest, unless a different delivery period has been agreed. In the event of delay, the consumer has the right to terminate the agreement without costs.
Article 14 – Duration transactions: duration, cancellation and extension
The consumer can terminate an indefinite-term agreement that extends to the regular delivery of products or services at any time, subject to a notice period of no more than one month.
A fixed-term agreement can be terminated at the end of the fixed term, subject to a notice period of no more than one month.
Article 15 – Payment
Payment must be made within 14 days after the start of the cooling-off period or after the conclusion of the agreement.
The consumer is obliged to immediately report any inaccuracies in payment details provided or stated to NederDropz.
Article 16 – Complaints procedure
NederDropz has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
Complaints must be submitted fully and clearly described to NederDropz within a reasonable time after discovery.
NederDropz will respond to submitted complaints within 14 days from the date of receipt.
Article 17 – Disputes
Agreements between NederDropz and the consumer are exclusively governed by Dutch law.
Article 18 – Additional or deviating provisions
Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing.